details about product: Pure Merino Knitted Polo - Mocha

We're extremely proud of the quality of our products here at Charles Tyrwhitt, so it's certainly very upsetting to see you were not at all pleased with your purchase on this occasion. That's something we regret deeply and of course, apologise for. We want every customer to absolutely love their purchase, in terms of quality, fit, style and value. We nevertheless always want to know whenever something doesn't go quite according to plan, so that we can use this to learn and make improvements for the future. Thank you for sharing this feedback with us and we sincerely hope that we'll have the chance to regain your trust in the quality of our products going forward.