details about product: 2-Pack Crew Neck Cotton T-Shirt - White

Thank you for taking the time to provide this feedback, although we are sorry that the differences between our Pima Cotton T shirts and the Pure Cotton T shirt have caused disappointment, and that your experience with our Customer Service team failed to provide you with the correct information, causing you to require a second return. We have shared your feedback regarding the different cotton types used with our buyers to consider for future seasons. As you had made the return based off of incorrect advice we had given, we will arrange that the return fee deducted from your refund will be returned to your original payment method. We have also shared this incident with the manager of the colleague you had spoken to, to ensure the relevant training is provided so we can provide accurate information going forward. We are sorry to have let you down but hope you will give us the chance to restore your faith in us soon.